OC Flex FAQ

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September 12, 2018
www.OCFlex.com

What is OC Flex?

OC Flex is a new on-demand, curb-to-curb shuttle service offered by the Orange County Transportation
Authority in two zones — areas of Huntington Beach and Westminster, and parts of Aliso Viejo, Laguna Niguel and Mission Viejo. Within each zone, unlimited rides are only $5 per day, seven days a week as part of the pilot program.
How is OC Flex different from bus service?
OC Flex picks up and delivers riders to their destination on demand. Within each zone and during the hours of operation, riders can go wherever they want. OC Flex does not run on a fixed route like regular bus service.
How is OC Flex different from other rideshare services?
Like other rideshare services, OC Flex will pick you up and take you where you want to go within the service area, but there are some differences. Other rideshare services can use surge pricing to charge more during busier times. The OC Flex price stays the same all day. Also, other services employ independent operators. OC Flex drivers are professionals who have undergone rigorous background checks and safety training.
How much does OC Flex cost?
Unlimited rides all day are $5 (cash onboard) or $4.50 (when paid on the OC Flex Mobile App). Transfers are free to and from designated locations within each zone with specified passes. With a regular full-day OC Bus pass, you can ride to and from an OC Bus stop for free. With a valid Metrolink or Amtrak pass, you can ride to or from a train station for free.
Do OC Flex riders share the vehicle with other passengers?
Yes. OC Flex is a shared-ride service. Other customers may be picked up and dropped off while you are onboard.
How can I book an OC Flex trip?
To travel on OC Flex, you must start and end your trip within an OC Flex zone. You can schedule an OC Flex trip by phone at 1-877-628-FLEX (3539), 1-714-620-2660 (TDD/TTY) or with the OC Flex Mobile App.
  • Use the app to schedule and pay for your trip. Simply enter your information regarding pickup location and time, destination, and billing.
  • Use the app to schedule your trip and pay in cash when boarding.
  • Use the app to schedule your trip and transfer for free with a regular full-fare OC Bus day pass or a valid Metrolink and Amtrak pass.
How long will I have to wait for my OC Flex ride?
The average wait time is between 15 and 30 minutes. If you book your trip using the OC Flex Mobile App, it will display the approximate wait time.
Where can I take OC Flex?
OC Flex can take you anywhere within each zone — restaurants, malls, movies, medical offices, music lessons, bus stops, train stations. You decide where you want to go — and when.
Who can ride OC Flex?
Anyone can ride OC Flex. Children five years and under must be accompanied on OC Flex by a fare-paying passenger. Up to three children five years old or under may ride free with that fare-paying passenger.
Does OC Flex provide car seats?
Children must ride properly buckled in the vehicle’s back seat in a car seat or booster seat until they are eight years of age or at least 4’9” tall per California law. OCTA does not provide car seats or booster seats. The driver can assist customers with installing a customer-provided car seat or booster seat upon request.
Does OC Flex have wheelchair access?
Yes. OC Flex is accessible for all passengers.
What can I carry onboard OC Flex?
Please limit yourself to two small carry-on items that fit on your lap or under the seat. Carts cannot exceed 30” tall, 18” wide and 18” deep (not including wheels and handle). Carts, strollers, and carry-ons must be loaded in a single trip without assistance and cannot block aisles or doors or take seats, with the exception of a customerprovided car or booster seat for children.
What kind of a vehicle is OC Flex?
OC Flex vehicles are compact, fuel-efficient shuttles that can comfortably accommodate 8 people.
When can I use OC Flex?
OC Flex operates 7 days a week:
Monday - Thursday 6 a.m. to 9 p.m.
Friday 6 a.m. to 11 p.m.
Saturday 9 a.m. to 11 p.m.
Sunday 9 a.m. to 9 p.m.
Who operates OC Flex?
OC Flex is operated by the Orange County Transportation Authority (OCTA), Orange County’s primary
transportation agency and a trusted and proven provider of transit service including OC Bus and OC Metrolink.
Am I eligible for any deals by riding OC Flex?
Yes. OCTA has partnered with some local businesses in the zone to offer
deals and discounts at some of your favorite restaurants, shops, and services.